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Get Quick Answers to Your Concerns
Get quick answers to your concerns with our informative and straightforward FAQ section designed for your convenience.
What is the warranty period for your devices?
The complete device comes with a one-year warranty. Please refer to our official after-sales policy for details. Consumables such as print heads are not covered. Extended warranty services are available upon request.
Do you export your products overseas? What certifications do you have?
Yes, our products are exported to Europe, North America, Southeast Asia, and other regions.
Domestically, we have obtained certifications such as CCC and SRRC, along with design patents.
Internationally, our products are certified with FCC, RoHS, and CE.
What kind of technical support do you provide?
We provide hardware-related development files and technical guidance during your development process. Our professional technical team also offers support for device usage and after-sales service.
Can you provide neutral packaging (no branding)?
Yes, neutral packaging is available. Please inform our sales team before placing the order.
Why choose Genstar?
As a factory, we handle design, R&D, and manufacturing in-house, ensuring strong capabilities and reliable quality. We offer one-stop services from production to after-sales support, as well as OEM and ODM services, with over 10 years of experience.
How soon can you ship after placing an order? Do you have stock?
Standard products are usually shipped within 3 days after payment. For customized devices, delivery time depends on material availability and production processes. Please contact us for specific timelines.